Privacy Policy

Who We Are

DKE Holding Company Limited, DKE (Fushen) Company Limited, DKE (Fuyong) Company Limited, DKE (Longning) Company Limited and DKE (Shanghai) Company Limited (collectively referred to as "DKE Holding Company Limited") respect users' personal information. We will strictly abide by China's laws and regulations on personal information protection and are committed to protecting your personal information.

DKE Official Website Privacy Policy (hereinafter referred to as "this Privacy Policy") applies to the relevant services provided to you on this website. This Privacy Policy is closely related to your use of our services. Before you use our services, please be sure to read and thoroughly understand this Privacy Policy, especially the terms marked in bold. You should read them carefully and start using them only after you confirm that you fully understand and agree. If necessary, you can follow the guidance of this Privacy Policy to make the choice you think is appropriate. Your use or continued use of our services means that you have agreed to this Privacy Policy and subsequent updates.

It should be noted that our services may include software or links to websites, products or services of DKE authorized dealers. You can choose whether to visit and use third-party websites, products or services. Please note that we do not control these third-party websites, products or services, and such third-party websites, products or services are not subject to this privacy policy. It is recommended that you carefully read the privacy policy of the third party before accessing and using the third-party website, product or service. If you find that these third-party websites, products or services are risky or you cannot agree with the privacy policy of the third party, it is recommended that you terminate the relevant operations to protect your legal rights and interests. This policy applies to DKE's websites, products (including web products, desktop products, mobile apps, etc.), and services that display this privacy policy or link to this privacy policy.

Ⅰ. What information will we collect from you

1. When you visit DKE, we collect the following information from you

When users visit our website, we will collect the user's click operations on the website, the pages visited, the date and duration of the user's visit to the website, and the user's source (through which channels the user knows and visits DKE). In most cases, such collection is collected anonymously.

2. When you choose to submit your personal information to us, we collect the following information you submit

DKE collects the following personal data through the collection form in the purchase process or other processes:

– Name;

– Gender;

– Age;

– Email address;

– Address;

– Country;

– Postal code;

– Phone number;

– Company name and industry;

– Order information, such as purchased products, purchase date and order quantity;

– Payment information, such as bank card and credit card information, other payment information;

– Communication information between you and DKE customer service;

– Your comments on DKE products;

– Information you provide when registering a DKE product account.

3. When you use our products and services, we collect the following information from you

DKE has a variety of products and services, and different products and services may collect different data. However, generally speaking, we will collect the following data from users:

– Information necessary to realize product functions;

– Serial number of the product you purchased;

- Information during your use of the product, including but not limited to the product you use, usage methods, product startup information, clicks and operations, functions used, etc.;

– Information about your local device, including hardware model and configuration information, operating system, software version, IP address, size and name of the file you operate, etc. (but not including the original document of the file);

– Operation logs, operation crash reports, etc. When the user crashes during the use of the product, we will ask the user whether he is willing to send the original document to us in order to confirm the cause of the crash and solve the crash problem. Only with the user's consent will we collect the user's original document information.

Ⅱ. What we use the collected information for

DKE will use the information collected about you for the following purposes:

– Necessary to realize product functions;

– To provide users with ordered products and services;

– Necessary for users to perform their contracts as a party to the contract with DKE. So that DKE can obtain the necessary information to identify and send bills to users and charge according to the payment method agreed by the user;

– Verify your identity and provide customer service or support to prevent piracy;

– Analyze your use of our website and products to better understand how they are used, so as to improve our products and services and user experience, attract and retain users;

– Send you subscription emails to provide you with products and services that interest you;

– DKE internal statistics and analysis purposes;

– Other purposes with your consent.

III. How we use Cookies

To ensure the normal operation of the website and products, to help you get a more relaxed access experience, and to recommend information that may be of interest to you, we will store a small data file called Cookie on your computer or mobile device. Cookies usually contain identifiers, site names, and some numbers and characters.

With the help of Cookies, the website can store data such as your preferences, so as to help you avoid the tediousness of repeatedly filling in personal information, entering historical search content, etc.; at the same time, we may also use the above technology to recommend, display, and push content that interests you. You can manage or delete Cookies according to your preferences, or you can clear all Cookies saved on your computer. We will not use Cookies for any purpose other than the purposes described in this policy.

Most web browsers have the function of blocking cookies. You can clear all cookies saved on your computer through the browser settings option, but if you do so, you may need to change your user settings personally every time you visit our website.

IV. Will we share or disclose your information?

We will not disclose your information to third parties for their own independent marketing or commercial purposes. However, the following exceptions apply:

1. Other parties with your consent

With your consent, we will share your information with other parties.

2. Affiliates

Your information may be shared within Speedy’s affiliated companies. However, we will only share necessary personal information for the purpose of providing you with DKE Oriental Kemai website or product-related functions and services and subject to the purposes stated in this privacy policy.

3. Business partners and service providers

For the purposes stated in this policy only, some of our services will be provided by authorized partners, and we may share your information with trusted business partners, including but not limited to third-party payment institutions such as WeChat and Alipay, email sending platforms, technical support partners, third-party forums, marketing platforms, etc. Our technical support partners generally include: Adwords, Bing, Criteo, Facebook, LinkedIn, Quora, fabric, FireBase, Flurry, Google Analytics, bugsplat, etc.

DKE may also disclose your personal data to relevant law enforcement agencies or other government agencies when required by law or legal procedures.

V. Will we transfer your personal information?

We will not transfer your personal information to any company, organization or individual, except in the following circumstances:

1. We will transfer your personal information to other parties with your explicit consent;

2. In the event of mergers, acquisitions or bankruptcy liquidation, if personal information transfer is involved, we will require the new company, organization and other entities holding your personal information to continue to be bound by this privacy policy. If the collection, processing methods, and purpose of use of personal information stipulated in this policy change, we will require the company, organization and other entities to re-ask your authorization and consent.

VI. How we protect your personal information

We have used security measures that meet industry standards to protect the personal information you provide to prevent unauthorized access, public disclosure, use, modification, damage or loss of data. We will take all reasonable and feasible measures to protect your personal information and ensure that the collected information is only used for the purposes specified in this Privacy Policy.

We will take all reasonable and feasible measures to ensure that no irrelevant personal information is collected. We promise to keep your personal information storage time within the reasonable and necessary period required by law or to achieve product functions and services. During your use of our products and services, we will save your personal information necessary to provide you with our products and services.

After the unfortunate occurrence of a personal information security incident, we will promptly inform you of the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, your suggestions for self-prevention and risk reduction, and your remedial measures in accordance with the requirements of laws and regulations. We will promptly inform you of the relevant circumstances of the incident by email, letter, telephone, push notification, etc. When it is difficult to inform the subject of personal information one by one, we will take reasonable and effective ways to issue an announcement. At the same time, we will also proactively report the disposal of personal information security incidents in accordance with the requirements of the regulatory authorities.

After you cancel your account, we will stop providing products and services based on the account and delete your corresponding personal data without special legal requirements.

VII. User Rights

According to relevant laws and regulations, users have the following rights to their personal information:

Right to be informed: Users have the right to obtain clear, transparent and easy-to-understand information about how DKE collects and uses personal data and their rights.

Right to access: Users have the right to access their personal data.

Right to restrict processing: In certain circumstances, users have the right to "block" or prohibit the use of their personal data.

Right to object to processing: Users have the right to object to the processing of their personal data at any time in their specific circumstances.

Right to lodge a complaint: Users have the right to lodge a complaint with their national supervisory authority about the way DKE processes their personal data.

Right to withdraw consent: If a user has agreed to a specific processing of personal data by DKE, the user has the right to withdraw his or her consent at any time. In this case, it does not mean that any previous processing of the user's personal data by DKE is illegal. However, when using some DKE Oriental Kemai websites, products, and services, it is necessary to provide information such as an email address. If the user does not provide this necessary information, we will not be able to provide you with the DKE products or services you need.

For security reasons, you may need to provide a written request or prove your identity in other ways when you make the above claims. We will process your request after verifying your identity. Generally, we will respond within [15] days.

VIII. Applicable Law and Jurisdiction

This Privacy Policy shall be governed by the laws of mainland China. Any disputes arising from this Privacy Policy shall be subject to the jurisdiction of the court where DKE is located.

IX. How to update this Privacy Policy?

We will update this Privacy Policy in a timely manner due to changes in the company's business and operations or changes in applicable laws.

We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any changes to this Privacy Policy on this page, and please visit our platform at any time to keep up to date with the latest Privacy Policy.

For major changes, we will also provide more prominent notifications (we will explain the specific changes to the Privacy Policy by email, SMS, push notifications, or special reminders on the browsing page).

Major changes referred to in this Privacy Policy include but are not limited to:

• Major changes in our service model. Such as the purpose of processing personal information, the type of personal information processed, the way personal information is processed, etc.;

• Changes in the main objects of sharing, transferring or publicly disclosing personal information;

• Significant changes in your rights to participate in the processing of personal information and the way in which they are exercised;

• Changes in the responsible department, contact information and complaint channels for handling personal information security.

If you do not agree to such changes, you can stop using our related services. If you continue to use our services, you agree to be bound by the updated privacy policy.

Ⅹ. How to contact DKE?

If you have any questions, comments or suggestions about this privacy policy, please contact us by calling our hotline 021 69792672, customer service email sales@dke.com.cn or personal information protection department email zhanghq@dke.com.cn.